Age / Legal requirements:
All transactions with Horizon Outdoors the Seller, or it's subsidiaries are considered to originate in the state of North Carolina and are subject to North Carolina law. Buyer agrees that any and all legal matters concerning any transaction between the buyer and the seller will be handled in the jurisdiction of North Carolina.
Money order and check orders: We accept all types of money orders and personal or business checks. Checks take between 5 and 10 days to clear. For returned checks there will be a $25.00 returned check fee. You agree to all terms and conditions set forth in this section when you purchase with a money order or check. We will accept cash, but you send it at your own risk and Horizon Bladeworks assumes no liability for lost or stolen cash. Complete the checkout process and choose "Check or Money Order" for your payment option. Send your orders with check made out to: Joyce Wagner, Horizon Outdoors, 37 Townsend Trail. Brevard, NC. 28712
Shipping Information:
Ground shipping may take 5 to 7 days and packages are insured for $100.00. If you wish your package to be insured for the actual value, you must request via email prior to shipping for extra insurance and pay the extra insurance cost. If the package is lost it is your responsibility to file the claim with UPS. We will provide you with the tracking number.
APO shipping is ONLY available to MILITARY POST OFFICES. Anybody choosing “APO SHIPPING” in order to try to get free shipping reserved for our troops will be charged a standard shipping fee. Please be aware that if you choose A.P.O shipping that there is no guarantee of when your package will arrive. I'm sure anybody familiar with the A.P.O system understands this. Because A.P.O shipping requires us to actually take packages into town, which is quite a way, we ship .P.O. once a week. If you choose A.P.O. shipping as your shipping method and you are not at an A.P.O. address, we will automatically assume you want ground and will charge your card accordingly and ship your package via UPS ground. Please make arrangements for someone to be available to sign for the package.
Horizon Bladeworks makes NO guarantees about shipping time. We will do our best to stay within the specified time frames indicated on our website, however exceptions may result. Examples of exceptions include but are not limited to: Customer verification, declined credit cards, restricted items, weather conditions, employee sickness, product unavailability, etc... (We do our best to keep our site up to date, however, a product may sell out prior to your order coming in. If this occurs we will notify you as soon as possible and offer you an alternate item. Customer satisfaction is our top priority.) Occasionally, due to weather conditions there may be delays in delivery. This is beyond our control and we're very sorry if it happens. We'll do our best to inform you if at all possible.
Minimum orders and Pricing
Website mistakes (i.e. pricing errors, knife misinformation, stock discrepancies, etc) are inevitable. Horizon Bladeworks is not required to honor pricing errors. At our discretion we may cancel any order where we determine there has been a pricing error. If we propagate knife misinformation you have the right to return your purchased product without penalty (subject to the return policy of our website) If there is a stock discrepancy you have the right to retain your order until it can be filled or to cancel your order without penalty. If you order and item and it is out of stock, we will notify you as soon as possible and give you the opportunity to choose an alternate item. Please keep in mind that your card is charged at the time of purchase but we will refund your card immediately if you decide not to choose an alternate product. Minimum order $45.00.
PLEASE NOTE: Please read this and take it in the light that it is intended....
Anyone with common sense and dignity will understand: Any item showing a price of $1.00 or less is currently not available so please do not attempt to purchase as it will not be shipped. If you attempt to place an order for items with prices marked between $0.00 and 1.00 since it is certainly common sense that no knives will be sold at that price we can only assume you are attempting to get away with something. You will be charged a $25.00 service fee for our time in having to adjust credit cards as our minimum order is $45.00. Please do not attempt to claim that we are trying to defraud you when you are the one attempting to do so (or else pretty naive) You are taking our time so don't attempt to in the first place. This is due to the fact that Google's policy is to have a price on every item. Thank you!
Knife Operation & Warranty
Never hesitate to ask us any questions!
Returns, Exchanges, and In Store Credit:
Returns are accepted, as long as they are requested within 2 days of receipt of the item and returned within 5 days. You must obtain a Return Authorization before shipping your item back, or your return will not be accepted.
To obtain a Return Authorization, please email Horizon Bladeworks at horizonbladeworksales@gmail.com. In your email PLEASE describe the problem you might be having. Many times there is no problem at all other than a buyer not knowing how to properly operate the item. Most of the time these issues can be fixed with much less time expended than sending an item back that isn’t broken. Foreign knives carry no warranties or guarantees. Please keep in mind that items that are hand made in Italy may have imperfections. It is the nature off their products. Each one is hand crafted by these artisans who have been handed down their craft by generations. They are authentic, not made by machines and are not returnable. It can be compared to fine oriental rugs. Machine made rugs all look alike with but hand made fine orientals will have imperfections and flaws, will increase in value over time.
Any item returned MUST BE returned in it’s original condition. That includes the box and anything that originally came with the item. PLEASE do not use the retail package as the shipping container. Items returned in this manner will not be accepted as they can no longer be sold as new. If you insist we keep the item, you will be charged accordingly.
Exchanges are welcome as long as they are done within 5 days. You must obtain a Return Authorization number before shipping your item back. To obtain a Return Authorization number email Horizon Bladeworks at horizonbladeworksales@gmail.com with the reason for the return. There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply. Please keep in mind that handle materials made of natural materials may vary from the images on the site. This is not a valid reason for return. Also, some natural materials will have dents, marks and minor cracks which will not affect the knifes performance. If you wish to return or exchange for another knife it is at your cost.
We strongly recommend you insure any package being returned to us. If your return is lost or damaged there is nothing we can do. As stated above, if the item is being returned for a refund, it will be subject to a 15% restocking fee. (Please understand that clones and items in the Inexpensive Knives category are not under any warranty and non-returnable. You can expect them to be in proper working condition as we inspect all knives prior to shipping, however, they are, in most cases, not anodized like the more expensive knives. In short, you get what you pay for. Items from over seas and discontinued items carry no warranty and cannot be returned. We reserve the right to refuse service to anyone for any reason or no reason at all. Abuse of our return policy and excessive returns may be one of those reasons. Please keep in mind that the photos on our site are representations of the items and may not be the exact items you will receive and/or may vary in color. Please know what you are buying before you place your order.
Change and Cancellation Policy
If YOU order the wrong items you may change your order up until the time the order is shipped. Once an order has been shipped if you wish to change an item you must follow the guidelines in the Return & Exchange section (above)
If you would like to cancel your order you may do so up until the time the order has shipped. Once an order has been shipped you must follow the guidelines in the Return & Exchange section (above)
Please email Horizon Bladeworks at horizonbladeworksales@gmail.com about any change or cancellation prior to the order's shipment. If you choose to send an email you must use “order change” or “order cancellation” in your email subject to make sure the email is directed to the correct department so the change or cancellation can be implemented before the order ships.
Privacy Policy
No personal information (names, addresses, email addressed, telephone numbers, etc) gathered off our website (from forum registration, orders, newsletter subscribers, personal communication or otherwise) will be sold to anyone at anytime without written permission. Additionally we will not distribute, give or provide your information to anyone at at time except in the case of fraud, criminal action, or abuse (we define "abuse" as the intention or action of harming our company in any way) In such cases as fraud, criminal action or abuse we reserve the right to distribute customer information to parties we deem appropriate for investigation and or prosecution.
Auto law & Legal Status Terms:
Horizon Bladeworks will not sell to any individual or group outside the State of North Carolina without the above conditions being met. Proper identification may be required before the order is shipped in cases where restricted items are purchased.
Legality
Anyone attempting to falsify information or defraud our company in any way will be turned over to the proper authorities. Attempts at extortion, blackmail or entrapment will be met with legal action. You agree that if the need arises for potential action against our company you will first attempt to resolve the issue with Horizon Bladeworks or an agreed upon mediator. Buyer agrees that any and all legal matters will be conducted in the State of North Carolina under North Carolina law as this is where the transaction originated.
Please fill out and return this form to us via mail to Horizon Outdoors, 37 Townsend Trail, Brevard, NC 28712 or email to horizonbladeworksales@gmail.com
Terms for returning products
PLEASE BE INFORMED THAT WE WILL NOT BE RESPONSIBLE FOR ANY ITEMS RETURNED UNINSURED OR THROUGH THE U.S. POSTAL SERVICE. THANK YOU!
Returns, Exchanges, and In Store Credit:
Returns are accepted, as long as they are requested within 2 days of receipt of the item and returned within 5 days. You must obtain a Return Authorization before shipping your item back, or your return will not be accepted.
To obtain a Return Authorization, please email Horizon Bladeworks at sales@nicnac.net. In your email PLEASE describe the problem you might be having. Many times there is no problem at all other than a buyer not knowing how to properly operate the item. Most of the time these issues can be fixed with much less time expended than sending an item back that isn’t broken. Clones and Foreign knives carry no warranties or guarantees.
Any item returned MUST BE returned in it’s original condition. That includes the box and anything that originally came with the item. PLEASE do not use the retail package as the shipping container. Items returned in this manner will not be accepted as they can no longer be sold as new. If you insist we keep the item, you will be charged accordingly.
Exchanges are welcome as long as they are done within 5 days. You must obtain a Return Authorization number before shipping your item back. To obtain a Return Authorization number email Horizon Bladeworks at sales@nicnac.net with the reason for the return.
There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply.
We strongly recommend you insure any package being returned to us. If your return is lost or damaged there is nothing we can do. As stated above, if the item is being returned for a refund, it will be subject to a 15% restocking fee. (Please understand that clones and items in the Inexpensive Knives category are not under any warranty and non-returnable. You can expect them to be in proper working condition as we inspect all knives prior to shipping, however, they are, in most cases, not anodized like the more expensive knives. In short, you get what you pay for. Items from over seas and discontinued items carry no warranty and cannot be returned. We reserve the right to refuse service to anyone for any reason or no reason at all. Abuse of our return policy and excessive returns may be one of those reasons. Please keep in mind that the photos on our site are representations of the items and may not be the exact items you will receive and/or may vary in color. Please know what you are buying before you place your order.
Change and Cancellation Policy
If you order the wrong items you may change your order up until the time the order is shipped. Once an order has been shipped if you wish to change an item you must follow the guidelines in the Return & Exchange section (above).
If you would like to cancel your order you may do so up until the time the order has shipped. Once an order has been mailed you must follow the guidelines in the Return & Exchange section (above)
Please email Horizon Bladeworks at sales@nicnac.net about any change or cancellation prior to the order's shipment. If you choose to send an email you must use “order change” or “order cancellation” in your email subject to make sure the email is directed to the correct department so the change or cancellation can be implemented before the order ships.