All items are sold subject to public law 90-351, Title III, U.S.D. Section 2511,
and any local, state or federal ordinances.
Age / Legal requirements:
You must be at least 18 to order any product from us. By placing an order with Horizon Bladeworks you attest that you are of legal age to own and/or posses and/or use the item purchased. Furthermore you agree that you understand your state and local laws concerning the purchase, ownership, possession and use of any item you purchase. You agree to take full responsibility for obeying all federal, state and local laws, restrictions, and regulations. Some items sold by Horizon Bladeworks may be governed by Federal Law (see Auto Law & Legal Status Terms below). A release form may be required by some states. If you are notified that we need a release form you can copy the form at the bottom of this page. Know that all packages will be shipped with signature required. No exceptions.
All transactions with Horizon Outdoors, the Seller, or it's subsidiaries (Horizon Bladeworks / Horizon Emergency Preparedness Food and Gear) are considered to originate in the state of North Carolina and are subject to North Carolina law. Buyer agrees that any and all legal matters concerning any transaction between the buyer and the seller will be handled in the jurisdiction of North Carolina.
Money order and check orders: We accept all types of money orders and personal or business checks. Checks take between 5 and 10 days to clear. You agree to all terms and conditions set forth in this section when you purchase with a money order or check. We will accept cash, but you send it at your own risk and Horizon Bladeworks assumes no liability for lost or stolen cash. Complete the checkout process and choose "Check or Money Order" for your payment option. Send your orders with check made out to: Joyce Wagner, Horizon Outdoors, 37 Townsend Trail. Brevard, NC. 28712
Horizon Bladeworks makes NO guarantees about shipping time. We will do our best to stay within the specified time frames indicated on our website, however exceptions may result. Examples of exceptions include but are not limited to: Customer verification, declined credit cards, restricted items, weather conditions, employee sickness, product unavailability, etc... Occasionally, due to weather conditions there may be delays in delivery. This is beyond our control and we're very sorry if it happens. We'll do our best to inform you if at all possible.
Minimum orders and Pricing
Website mistakes (i.e. pricing errors, knife misinformation, stock discrepancies, etc) are inevitable. Horizon Bladeworks is not required to honor pricing errors. At our discretion we may cancel any order where we determine there has been a pricing error. If we propagate knife misinformation you have the right to return your purchased product without penalty (subject to the return policy of our website) If there is a stock discrepancy you have the right to retain your order until it can be filled or to cancel your order without penalty. Minimum order $25.00.
PLEASE NOTE: Please read this and take it in the light that it is intended....
Anyone with common sense and dignity will understand: Any item showing a price of $1.00 or less is currently not available so please do not attempt to purchase as it will not be shipped. If you attempt to place an order for items with prices marked between $0.00 and 1.00 since it is certainly common sense that no knives will be sold at that price we can only assume you are attempting to get away with something. You will be charged a $25.00 service fee for our time in having to adjust credit cards as our minimum order is $25.00. Please do not attempt to claim that we are trying to defraud you when you are the one attempting to do so (or else pretty naive). You are taking our time so don't attempt to in the first place. This is due to the fact that Google's policy is to have a price on every item. Thank you!
Knife Operation & Warranty
Our guarantee/warranty is that you will get the item you ordered in good working order. All items we sell are new and unused unless otherwise noted. If you do not receive a working product we will repair or replace it at our discretion at no charge within time frame outlined in our Return & Exchanges. If your product arrives broken you agree that you will NOT attempt to "try "to fix it yourself (unless you know you can- in which case you need to keep it). We will not replace products that have been "fixed" by the buyer. Additionally we will not replace products that have been not been maintained, broken though neglect or abuse, or otherwise damaged due to unintended use. Please keep in mind that if a knife is NOT made in the USA it will NOT carry a warranty and cannot be returned. Also, our Italian knives are genuine Italian knives from Maniago, Italy so they are NOT perfect so don't expect perfection. They are made by the craftsman who have made them for generations and come with imperfections. The cheap Italian "style" knives made overseas look "perfect" which is exactly how you can tell you received a fake unless you're paying quite a bit extra for a true custom Italian. In addition, if you do not know how to operate a knife, ask us. A picture of closing Italian knives is on the site. If you attempt to close it by prying it, you cannot return it. It's yours. Italian knives also need proper maintenance to keep them functioning well. If you're not sure how to maintain your Italian knife, just email us at firstname.lastname@example.org and we'll be happy to help.
Never hesitate to ask us any questions!
Returns, Exchanges, and In Store Credit:
Returns are accepted, as long as they are requested within 2 days of receipt of the item and returned within 5 days. You must obtain a Return Authorization before shipping your item back, or your return will not be accepted.
To obtain a Return Authorization, please email Horizon Bladeworks at email@example.com. In your email PLEASE describe the problem you might be having. Many times there is no problem at all other than a buyer not knowing how to properly operate the item. Most of the time these issues can be fixed with much less time expended than sending an item back that isn’t broken. Clones and Foreign knives carry no warranties or guarantees.
Any item returned MUST BE returned in it’s original condition. That includes the box and anything that originally came with the item. PLEASE do not use the retail package as the shipping container. Items returned in this manner will not be accepted as they can no longer be sold as new.
Exchanges are welcome as long as they are done within 5 days. You must obtain a Return Authorization number before shipping your item back. To obtain a Return Authorization number email Horizon Bladeworks at firstname.lastname@example.org with the reason for the return.
There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply.
We strongly recommend you insure any package being returned to us. If your return is lost or damaged there is nothing we can do. As stated above, if the item is being returned for a refund, it will be subject to a 15% restocking fee. (Please understand that clones and items in the Inexpensive Knives category are not under any warranty and non-returnable. You can expect them to be in proper working condition as we inspect all knives prior to shipping, however, they are, in most cases, not anodized like the more expensive knives. In short, you get what you pay for. Items from over seas and discontinued items carry no warranty and cannot be returned. We reserve the right to refuse service to anyone for any reason or no reason at all. Abuse of our return policy and excessive returns may be one of those reasons. Please keep in mind that the photos on our site are representations of the items and may not be the exact items you will receive and/or may vary in color. Please know what you are buying before you place your order.
Change and Cancellation Policy
If you order the wrong items you may change your order up until the time the order is shipped. Once an order has been shipped if you wish to change an item you must follow the guidelines in the Return & Exchange section (above).
If you would like to cancel your order you may do so up until the time the order has shipped. Once an order has been mailed you must follow the guidelines in the Return & Exchange section (above)
Please email Horizon Bladeworks at email@example.com about any change or cancellation prior to the order's shipment. If you choose to send an email you must use “order change” or “order cancellation” in your email subject to make sure the email is directed to the correct department so the change or cancellation can be implemented before the order ships.
No personal information (names, addresses, email addressed, telephone numbers, etc) gathered off our website (from forum registration, orders, newsletter subscribers, personal communication or otherwise) will be sold to anyone at anytime without written permission. Additionally we will not distribute, give or provide your information to anyone at at time except in the case of fraud, criminal action, or abuse (we define "abuse" as the intention or action of harming our company in any way) In such cases as fraud, criminal action or abuse we reserve the right to distribute customer information to parties we deem appropriate for investigation and or prosecution.
Auto law & Legal Status Terms:
The Switchblade Act, (Pub.L. 85-623, 72 Stat. 562, enacted on August 12, 1958, and codified in 15 U.S.C. § 1241–1245) prohibits shipment of automatic knives across state lines, with the following exceptions:
(1) to civilian or Armed Forces supply or procurement officers and employees of the Federal Government ordering, procuring, or purchasing such knives in connection with the activities of the Federal Government;
(2) to supply or procurement officers of the National Guard, the Air National guard, or militia of a state, territory or the District of Columbia ordering, procuring, or purchasing such knives in the connection with the activities of such organization;
(3) to supply or procurement officers or employees of the municipal government of the District of Columbia or the government of any State or Territory, or any county, city or other political subdivision of a State or Territory; (4) to manufacturers of such knives or bona fide dealers therein in connection with any shipment made pursuant of an order from any person designated in paragraphs (1) (2) and (3).
Horizon Bladeworks will not sell to any individual or group outside the State of North Carolina without the above conditions being met. Proper identification may be required before the order is shipped in cases where restricted items are purchased.
Anyone attempting to falsify information or defraud our company in any way will be turned over to the proper authorities. Attempts at extortion, blackmail or entrapment will be met with legal action. You agree that if the need arises for potential action against our company you will first attempt to resolve the issue with Horizon Bladeworks or an agreed upon mediator. Buyer agrees that any and all legal matters will be conducted in the State of North Carolina under North Carolina law as this is where the transaction originated.
We are happy to accept returns on any product purchased as long as the item is returned in original condition, in it's original retail packaging with the packaging and contents in original condition including all documents and paperwork. Returns MUST BE AUTHORIZED PRIOR to sending them back. All returns will be issued a RA ( Return Authorization) number. Without prior authorization and an RA # returns will not be accepted. All return authorization requests must be made within 2 business days of receipt of the item. Shipping is non refundable. If an item is truly defective it should be evident within minutes. Any item that is not in original condition, as stated above, is non returnable.
There are acceptable and fair reasons for returning an item. Some may be the responsibility of the seller, as in the case of receiving an item that is defective or receiving the incorrect item. There are other reasons that are completely under the control of the buyer. A few Examples of reasons beyond the sellers control are things like: (and, yes, we do get these)
"The item is larger, or smaller, than I thought". All product specifications are available. A knife advertised as having a 2 inch blade is going to have a 2 inch blade. 2 inches is 2 inches no matter how big it looked on your huge monitor. The same example applies to "it didn't look that big on my phone". My wife says I have to return it. She doesn't like knives". or buyers remorse by proxy. This is not a a valid reason to return an item. It is, however, a valid reason to pursue marriage counseling. Personally, I don't like high heels and don't own a single pair but I would never tell my wife she couldn't have any. She feels the same way about my Carolina boots. While her collection of high heels vastly outnumbers my entire shoe collection our marriage is built on mutual respect not dictating our likes and dislikes on each other.
"I ordered the item THEN found out it was not legal for me to have." The time for a reasonable person to check legal requirements for possession of an item is before they posses the item.
Because we have no control over a persons buying habits, these types of things, in all fairness, are, no question, the responsibility of the buyer. Cases in which a buyer is returning an item simply because they made a poor decision, or somebody made it for them, it simply would not be fair for the seller to incur or absorb the cost associated with restocking the item back into inventory. That is why most on line or mail order companies charge customary and reasonable restocking fees. Our restocking fee for a return for the sake of a return is 15% of the purchase price of the item in question.
Step #1. To return an item please email us at firstname.lastname@example.org with a detailed reason for the return. (all returns must be taken care of in writing) We may have a few questions for you because many people are unsure how to properly operate an item and tell us the item is "defective." We would be happy to guide you through the proper operating procedure. Sometimes a drop of lubricant in the right place can solve many perceived problems or a simple adjustment can be made to simply, easily and cost effectively rectify any perceived problem.
Step #2. All automatic knives MUST BE RETURNED, by law, via a common carrier. It is against Federal law to ship an automatic switchblade knife through the US Postal service. UPS is our preferred common carrier but if FedEx is better for you, that's fine too. We will not be held responsible, in any way, for an item returned without prior authorization, sent through the US Postal service, sent in improper packaging or sent uninsured.
Step #3. All returns will be inspected to determine whether a replacement or refund is appropriate. If an item is actually defective we, at or discretion, will replace it or issue a refund back to the credit card it was charged on. Shipping is non refundable and any shipping charges associated with returning any item back to you that may have been returned incorrectly or without just cause will be charged to the payment method used for purchase.
We endeavor to be fair and respectful to all of our customers. These are basic guidelines that cover most issues but, rest assured, any issue a buyer might have will be handled on an individual basis in as fair and equitable manner as possible.