Terms for returning products

PLEASE BE INFORMED THAT WE WILL NOT BE RESPONSIBLE FOR ANY ITEMS RETURNED UNINSURED OR THROUGH THE U.S. POSTAL SERVICE. THANK YOU! 
 
Returns, Exchanges, and In Store Credit: 

Returns are accepted, as long as they are requested within 2 days of receipt of the item and returned within 5 days. You must obtain a Return Authorization before shipping your item back, or your return will not be accepted. 
To obtain a Return Authorization, please email Horizon Bladeworks at sales@nicnac.net.  In your email PLEASE describe the problem you might be having.   Many times there is no problem at all other than a buyer not knowing how to properly operate the item.   Most of the time these issues can be fixed with much less time expended than sending an item back that isn’t broken.   Clones and Foreign knives carry no warranties or guarantees. 
Any item returned MUST BE returned in it’s original condition.  That includes the box and anything that originally came with the item.  PLEASE do not use the retail package as the shipping container.   Items returned in this manner will not be accepted as they can no longer be sold as new.  If you insist we keep the item, you will be charged accordingly.The buyer is responsible for shipping the item back to us in brand new, unused condition along with any box and/or paperwork that was included with it when received in original condition.  There is a 15% restocking fee on non-defective items. Once we receive and inspect the item we will issue a refund.   Your refund will be issued in the same form payment was received, unless other arrangements have been made.   We do not refund or reimburse shipping costs and the shipping cost is our ACTUAL shipping cost, not your discounted shipping cost. We strongly recommend you insure any package being returned to us and require any automatic knife be returned via UPS. If your return is lost or damaged there is nothing we can do if you chose to return it uninsured or via the US Postal Service. 
Exchanges are welcome as long as they are done within 5 days.  You must obtain a Return Authorization number before shipping your item back.  To obtain a Return Authorization number email Horizon Bladeworks at sales@nicnac.net with the reason for the return.
There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply.
We strongly recommend you insure any package being returned to us.   If your return is lost or damaged there is nothing we can do.   As stated above, if the item is being returned for a refund, it will be subject to a 15% restocking fee.   (Please understand that clones and items in the Inexpensive Knives category are not under any warranty and non-returnable.   You can expect them to be in proper working condition as we inspect all knives prior to shipping, however, they are, in most cases, not anodized like the more expensive knives.   In short, you get what you pay for.   Items from over seas and discontinued items carry no warranty and cannot be returned.   We reserve the right to refuse service to anyone for any reason or no reason at all.  Abuse of our return policy and excessive returns may be one of those reasons.  Please keep in mind that the photos on our site are representations of the items and may not be the exact items you will receive and/or may vary in color.  Please know what you are buying before you place your order.
Change and Cancellation Policy 
If you order the wrong items you may change your order up until the time the order is shipped.  Once an order has been shipped if you wish to change an item you must follow the guidelines in the Return & Exchange section (above).
If you would like to cancel your order you may do so up until the time the order has shipped.  Once an order has been mailed you must follow the guidelines in the Return & Exchange section (above)ANY DUPLICATE ORDER THAT IS NOT OUR FAULT AND IS NOT BROUGHT TO OUR ATTENTION BEFORE A CHARGE BACK IS FILED WITH YOUR CREDIT CARD COMPANY OR ANY IMPROPER CHARGE BACK OR ATTEMPT TO DEFRAUD OR ANY CHARGE BACK FILED WITHIN OUR PREVIOUSLY STATED SHIPPING GUIDELINES WILL BE CHARGED A $45.00 FEE.
$25.00 for the nonrefundable CHARGE BACK fee charged to us by the credit card company and a $20.00 administrative fee to cover administrative costs.
Please email Horizon Bladeworks at sales@nicnac.net about any change or cancellation prior to the order's shipment.  If you choose to send an email you must use “order change” or “order cancellation” in your email subject to make sure the email is directed to the correct department so the change or cancellation can be implemented before the order ships.